We want you to be happy with your order. Because Valkiri Studio offers a mix of studio-fulfilled items and made-to-order products, return eligibility varies by product type.
Studio-Fulfilled Items
Unused and undamaged studio-fulfilled items may be returned within 30 days of delivery, unless otherwise noted on the product page.
To be eligible for a return, the item must be returned in its original condition and packaging.
Please contact shop@kirileonard.com before sending a return and include:
- Your order number
- The item you would like to return
- The reason for the return
Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable.
Made-to-Order Products
Some Valkiri Studio products are produced specifically for you by our fulfillment partners, including Printful.
Because these items are made to order, we cannot accept returns or exchanges for:
- Change of mind
- Ordering the wrong size or format
- Ordering the wrong color or variation
Please review product details and sizing carefully before ordering.
If a made-to-order item arrives damaged, defective, misprinted, or incorrect, please contact us and we will work with our fulfillment partner to arrange a replacement or refund as appropriate. Printful currently covers qualifying damaged, defective, misprinted, and lost orders.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If an item is damaged, defective, misprinted, or incorrect, contact us as soon as possible and include:
- Your order number
- A description of the problem
- Clear photographs of the item
- Photographs of the packaging, if relevant
For Printful-fulfilled products, problem reports generally need to be submitted within 30 days of delivery, so we recommend contacting us promptly.
We will review the issue and arrange a replacement, refund, or another appropriate solution.
Sale and Clearance Items
Final-sale and clearance items are not eligible for return unless they arrive damaged, defective, or incorrect.
Any discounts or promotional codes used on the original purchase are forfeited when an eligible item is returned and cannot be reissued.
Original Artwork
Because original artwork is one of a kind, please contact us before returning an original piece.
Original artwork must be returned in its original condition and packaging and may be subject to additional return instructions to ensure it arrives safely.
Digital Products
Digital downloads are not eligible for return or refund once the files have been delivered or accessed, except where required by law or where the files are defective.
If you experience a problem with a digital purchase, please contact us and we’ll help resolve it.
Exchanges
We do not process direct exchanges.
For eligible studio-fulfilled items, the simplest option is to return the original item and place a new order once the return has been approved.
Made-to-order items are not eligible for exchanges for size, color, or change of mind.
Return Shipping
For eligible studio-fulfilled returns, customers are responsible for return postage unless the item arrived damaged, defective, or incorrect.
Please do not send a return until you have contacted us and received return instructions. Partner-fulfilled products may have different return procedures and should not automatically be sent to the Valkiri Studio return address.
Refunds
Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for us to process the refund after approval, plus any additional processing time required by your bank or payment provider.
Order Cancellations
Orders may be cancelled before they enter production or ship.
Made-to-order products may enter fulfillment shortly after purchase. Once production has begun, cancellation may no longer be possible. Printful likewise limits cancellation or modification once an order has entered fulfillment.
Questions?
If you have questions about a return or an order, please contact:
We typically respond within 2–3 business days.